Operations
Fraud flags and review moderation — handled by agents, supervised by you.
Operations AgentFraud & moderation
Handled this week
147
Avg handle time
38s
Escalation rate
4%
| Order | Customer | Amount | Risk | Status |
|---|---|---|---|---|
| #8817 | MTM. Torres | $1,284 | 91 | Held — verification |
| #8821 | JWJ. Whitfield | $246 | 22 | Auto-cleared |
| #8824 | AOA. Okafor | $412 | 18 | Auto-cleared |
| #8829 | RER. Ellison | $3,150 | 64 | Escalated to you |
| #8833 | SMS. Marchetti | $178 | 12 | Auto-cleared |
Order #8817Risk 91/100
M. Torres · m.torres@velomail.com · placed 26 min ago
Order value
$1,284
Silk Slip Skirt ×2, Court Sneaker Low ×3, Sculpt Hoop Earrings ×4
Signals
Order velocity3 orders in 40 minutes
Shipping addressAdded 2 hours ago, differs from billing
Device fingerprintSeen on 2 previously flagged accounts
Payment methodNew card, first use
Agent analysis
✓Risk score 91 with two high-severity signals: 3 orders in 40 minutes and a shipping address added only 2 hours ago that differs from billing.
✓Device fingerprint has been seen on two other previously flagged accounts, suggesting a shared fraud device.
✓New card on first use adds further risk on top of the velocity and address mismatch.
✓Pattern is consistent with account takeover or coordinated fraud rings - needs human verification before fulfillment.
✓ Resolved by the live agent — held